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Co-creation and Civic Participation: Rethinking Public Services - European Week of Regions and Cities


Using a citizen centric approach to design public services will help cities to innovate, co-creating new solutions with people, not for them.

In the context of the rise of civic tech and citizen empowerment, efforts to make public services more user-friendly and accessible are still insufficient. Using co-creation, Governments are able to deliver valuable and more tailor-made services optimising the cost, by focusing on citizens own experiences and resources.

The objective of the workshop is to discuss the concept of co-creation of public services. We will present examples of successful initiatives implemented in 3 European cities: London, Amsterdam and Aarhus.


16:00 – 16:05  Opening words from the Host

16:05 – 16:15  Quick introduction to the concept of co-creation

16:15 – 17:00  Successful examples of co-created city services (15 minutes each):

17:00 – 17:35 Interactive session: brainstorming on the public services which need to be co-created:

  • What roles citizens can play and how Governments can engage with them.
  • Which public services need to be re-thought in the light of co-creation?
  • How can we make it accessible to communities with special needs (e.g immigrants, disabled or elderly people)?

17:35 – 18:00 Networking and drinks
**Please note that the agenda may be subject to change.

In collaboration with:


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