Using a citizen centric approach to design public services will help cities to innovate, co-creating new solutions with people, not for them.
In the context of the rise of civic tech and citizen empowerment, efforts to make public services more user-friendly and accessible are still insufficient. Using co-creation, Governments are able to deliver valuable and more tailor-made services optimising the cost, by focusing on citizens own experiences and resources.
The objective of the workshop is to discuss the concept of co-creation of public services. We will present examples of successful initiatives implemented in 3 European cities: London, Amsterdam and Aarhus.
16:00 – 16:05 Opening words from the Host
16:05 – 16:15 Quick introduction to the concept of co-creation
16:15 – 17:00 Successful examples of co-created city services (15 minutes each):
- Amsterdam speaker: Tamas Erkelens
- London speaker: Gyorgyi Galik, FCC
- Aarhus speaker: Louise Overgaard
17:00 – 17:35 Interactive session: brainstorming on the public services which need to be co-created:
- What roles citizens can play and how Governments can engage with them.
- Which public services need to be re-thought in the light of co-creation?
- How can we make it accessible to communities with special needs (e.g immigrants, disabled or elderly people)?
17:35 – 18:00 Networking and drinks
**Please note that the agenda may be subject to change.
In collaboration with: